Terms & Conditions
GUARANTEE:
Wikipedia says, “A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made.” We think that sounds pretty good and we’re confident enough in our product’s quality that we’re going to do just that — we guarantee it.
SHIPPING CONDITIONS:
Customers living in apartments with shared mailrooms: To avoid fraud and fraud related concerns, as of September 2024, customers who have these type of delivery conditions will now be subject to having their order shipped to the nearest FedEx Authorized Center. Your phone number and email will be a required form of contact as this will be FedEx’s way of contacting you when your order is ready for pick up. Please contact our customer service department for further questions.
Customer Account Requirements: When placing an order, it is required that your billing and shipping address match. To avoid cancellation, reach out to our customer service team prior to placing an order, and they will be happy to assist you.
NOTE*: If your billing and shipping address do NOT match, we will contact you directly to ask verification questions confirming the validity of your order. These actions may result in additional delays on your order from shipping and/or eventually unauthorized cancellation of your order.
SALES PRICE DISCOUNTS AND REDUCTION ADJUSTMENTS
Our discounted and/or Overstock Sale promotional offers can now be combined with other discounts. Also, we offer different discounted sale prices throughout the year. Historically speaking, it can range from 5% to 30%. In this case, you’re eligible for a price reduction refund for the difference in price. Be sure to take advantage of this policy. Just contact us by email or live chat while the lower promotional time is running to request a price adjustment. Price adjustments must be requested while the price decrease is active and within 30 days of your purchase.
CUSTOMER AGREEMENT
Customers agree to our full list of terms & Conditions. Examples include but are not limited to: Description, Compatibility, Warranty, Installation & Shipping. We also require that you watch the installation videos prior to installation. This is to make sure that you feel comfortable with the installation process before even ordering.
NOTE: For customer using the mobile app, please check the descriptions at supplyhubcore.com as there are additional information that the app doesn’t contain. If you have any question, please feel free to email us at supplyhubcore@outlook.com
ORDER CANCELLATIONS
If you want to cancel an order or to have an items removed, you must email us at supplyhubcore@outlook.com with your cancellation request before we ship your order to avoid paying return shipping costs and credit card processing fees. If you cancel your order before we ship it, or your order is refused or not deliverable, we will deduct the returned shipping fees, and all credit card processing fees from your refund. The credit card processing fees vary from 3.5% to 5% depending on your credit card and if you paid by Shop Pay Installments. This is deducted because processing fees are not refundable to us.
RETURNS, EXCHANGES, & ORDER CANCELLATION PROCESSING FEES:
With our Return & Exchange program we take the risk out of online shopping by making it as simple as possible. Simply put, if you don’t like something you’ve bought from us, you have 30 days to send it back for a full refund less the shipping charges you paid.
If you cancel your order before we ship it, or your order is refused or not deliverable, we will deduct the returned shipping fees, and all credit card processing fees from your refund. The credit card is 5% . This is deducted because processing fees are not refundable to us.
We do not charge restocking fees at supplyhubcore, as we all know online shopping is not the same as buying something in person, because you can’t touch it, feel it, or try it on like you can at a retail store. Unsure of what color matches best? Just buy both and submit a return for the other. We have conditions for returns below so please keep reading.
CONDITIONS FOR OVERSTOCK SALE ITEMS: Overstock Sale items are not returnable or exchangeable, they are FINAL SALE! We recommend watching the installation videos before purchasing to make sure that you are comfortable with the installation process. Under rare circumstances where a discontinued item is deemed defective, within the first 5 business days of delivery, we may be able to offer store credit towards future purchases. After 5 business days, we will still be happy to assist with any installation or general questions you have about these products. Please email us at supplyhubcore@outlook.com with any questions and/or concerns you may have.
CONDITIONS FOR RETURNS: Items must be UNUSED and in a new re-sellable condition to qualify for a full refund. Also, all returned items must be sent back only after the return request has been approved.. If you want to return something, please use our Return Portal.
RETURN SHIPPING:
If Checkout+ is purchased at time of checkout return shipping will be covered. Otherwise you will be responsible for the cost of return shipping.
SHIPPING CHARGES/FEES:
Any additional fees due to a ‘Refused’ or ‘Return to Sender’ shipment will be deducted from the total refund amount.
INTERNATIONAL ORDERS: We ship worldwide, and International Customers are responsible for all import fees, duties, tariffs, VAT, GST, TAX, handling fees, and all other import costs in their respective country. The shipping fees supplyhubcore collects only cover shipping & handling.
RETURN REFUND TIME LIMIT: in 2025, new tariffs laws have added an additional 25% on top of all other fees. For customers returning thier order from Canada or Mexico, we require 7 buisness days from the day your return arrives at our main location before we can refund you. This will allow time for customs to send us the Import & terrif fees, if any, associated with you return. For customers ordering nationally and all other customer ordering interantionally besides Canada & Mexico, our customer service team will refund you within 1-2 buisness days from the day your return arrives at our main warehouse location. PLEASE SEE OUR NOTE ABOVE “CONDITONS FOR RETURNS” TO SEE IF YOU ORDER QUALIIES FOR AN RMA and REFUND.
For customers returning orders Internationally: Customers returning orders internationally are subject to their countries customs taxes and duties including but not limited to the new terrifs coming from Mexico or Canada . We are not responsible for any Customs or Duty fees. Any additional fees due to a ‘Refused’ or ‘Return to Sender’ shipment will be deducted from the total refund amount.
RETURN TIME LIMIT: Orders are not returnable after 30 days. Please contact us as we may offer a partial refund if you want to exchange it for something else.
INSTALLATION PROBLEMS
We are not able to issue refunds for failed installations. We offer troubleshooting solutions and we send out replacement parts everyday. We only ask for customers to pay for the material cost and shipping. Contact our Technical Support Department for assistance. We recommend watching our installation videos before installing any of our products to make sure that you feel comfortable with the process.
REPLACEMENT PIECES
Our products are self installing but if you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request. Please contact us for the replacement cost which includes the material cost and shipping & handling fees. We don’t want to profit on a replacement part.
Note*: Our products come as complete sets. We will not break apart a set if one of your pieces becomes defective due to normal ware and tare.
Product Information
This website sells various 3C electronic products, including but not limited to computer keyboards, USB data cables, and computer mice. We strive to provide accurate and up-to-date product descriptions, specifications, and images. However, the actual color, size, or function of the product may vary slightly due to batch or supplier adjustments. We reserve the right to update or modify product information without prior notice. Before purchasing, please carefully check the product description and specifications to ensure that the purchased product meets your needs.
DAMAGED ITEMS
For damaged items, you have 5 days from receipt of delivery to report damage to us. We will file a claim with the shipping provider, and we will send a replacement out promptly during the shipping company’s investigation. We only ask you to hold on to the box and all packaging and the damaged item, as the shipping provider may pick it up. We also will need photographs of the damage item including photos of all boxes and packaging.
LOST OR STOLED ITEMS
For lost items, you have 5 days from receipt of delivery to report this to us. We will file a claim with the shipping provider, and we will send a replacement out promptly during the shipping companies investigation. Door bell camera video recording will be requested if your order is lost to help support your claim. If your lost order is claim denied, because of proof of delivery, we are not responsible for replacements. This is why we will ask you for as much evidence as possible to help support your claim and get you the product you deserve! We will offer an additional discount if you want to place a replacement order.
Legal Terms Statement：
GOVERNING LAW – These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Hongkong
Company: JINHU INTERNATIONAL LIMITED
Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, HK
Customer Service Email: info@supplyhubcore.com